Key Responsibilities:

  • Build and manage all desktop and laptop images. Build and modify packages and images for the newest desktop’s and laptop’s Operating Systems.
  • Package and deploy security and application updates, upgrades, and new applications to laptops and VDI desktops.
  • Build and maintain scripts developed in .NET, VBA, or batch files to deploy software packages and/or updates to PC environment.
  • Install, support and maintain different versions of desktop applications including Microsoft Office and Office related integrated applications and addins.
  • Conduct license audits using SCCM, Intune, or other tools available.
  • Work with Integration Engineer and Desktop Engineer on support and development of the Firm’s front-end applications.
  • Train and support users and/or trainers on specialized software products for use in various Firm administrative and practice groups.
  • Manage Active Directory GPO’s related to the desktop for user and computer policies.
  • Author and maintain technical and user facing documentation necessary to install and support all Firm desktop applications
  • Under the supervision of the Application Development Manager, participate in development, planning and deployment of new technologies.
  • Work on special projects as assigned by Application Development Manager and Director of IT.
  • Make recommendations to Application Development Manager and Director of IT on procedural and technology changes that would improve existing workflow and/or utilization of the computer systems.
  • Provide level 3 technical support to help desk personnel on all Firm’s desktop software. Resolve escalated help desk tickets and effectively communicate with vendors to resolve issues when necessary.
  • Together with the Infrastructure Engineer, manage desktop pools within VMWare Horizon View
  • Due to the nature of this this position, on call and after-hours availability is necessary to perform this role.

Required Skills and Experience:

  • Bachelor’s degree in Computer Science or similar and at least two years of experience in Microsoft Windows Desktop Administration.
  • Must have 3+ years of experience providing technical support in a professional services firm environment; law firm experience preferred.
  • Must have 3+ years of experience with Microsoft System Center Configuration Manager (SCCM) or equivalent.
  • Must have 2+ years of experience with basic scripting .NET, VBA, and/or Powershell.
  • Experience with Azure AD and Intune is preferred.
  • Knowledge of legal specific desktop applications preferred.
  • Experience with document management and automation applications such as Imanage and Litera Create is preferred.
  • Strong knowledge of Microsoft Office Suite and 3rd party add-on configuration and integration.
  • Experience with building and maintaining group policies.
  • Experience managing virtual environments preferred.
  • Knowledge of basic networking technologies and topologies required.
  • Ability to express ideas clearly in both oral and written communication.
  • Ability to create and maintain technical documentation.
  • Ability to communicate efficiently with end users over the phone.
  • Ability to provide one on one training for the law firm specific applications.
  • Ability to organize and prioritize multiple projects effectively.
  • Available 35 hours per week, variable (M-F).

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